How We’ve Helped - Designer Outlet West Midlands

Company overview

  • Company name: Designer Outlet West Midlands
  • Company size: 10 users and growing
  • Type of company: Shopping outlet



The challenge

30 minutes from Birmingham, Designer Outlet West Midlands is opening in 2021. Conceptually designed by pioneer McArthurGlen, the outlet in the West Midlands will be the 25th centre as the home of the most luxurious designer and high street brands.

Designer Outlet West Midlands approached M.R.S. Communications in 2020 to prepare the outlet for opening. M.R.S was the preferred choice for providing a communication system for increasing safety measures, due to their previous successful work with Ashford, Bridgend, and York McArthurGlen Designer Outlets.

Due to the fact that potential security breaches vary from venue to venue, it was required that M.R.S. conduct a site visit of the outlet to fully understand and comprehend the specific requirements of the security communication system.

The system had to easily connect all businesses within the outlet, be reliable and dependable, and simple to use.

Key Improvements

  • Installation. The security radio system was successfully installed following a productive site visit
  • Live system. The system is live, currently with 10 users, with further radios set to be added ahead of the official outlet opening
  • Reliable coverage. The system provides reliable coverage across the outlet

The Solution

The security radio communication system was successfully installed in the Designer Outlet West Midlands, following a productive visit to the outlet. There are currently 10 users signed up to the system, with more set to be added before the outlet officially opens in 2021.

The system was tested upon initial installation, and it was clear that the system is effective at providing reliable coverage across the outlet boundary, which was a crucial aspect of the system. 

As well as the radios allowing multiple users to talk via their own radio channels, the communication system also has the ability to aware other users of an emergency directly through the radio emergency button. This feature allows all the security team to be instantly made aware of any criminal or emergency threats, and ensures they can respond quickly and accordingly.

As a final security feature, the Designer Outlet control room can monitor all transmissions and are on hand in case of a critical emergency, or if important announcements need to be made.

When working with Designer Outlet West Midlands, it was clear that their main objective was to ensure that a reliable security system was put in place ahead of their opening. With 10 users already signed up and tests having been done on site, M.R.S. successfully achieved this aim in helping the outlet improve their safety and security.


Contact M.R.S.

Are you running a venue that doesn’t have sufficient security, or are you setting up a new site that needs security instalment?

M.R.S. Communications can help discover the perfect security system for you.

Contact us today.


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