MRS Communications

MRS Communication
CONTACT US
  • Our Services
    • Our Radios & Devices
    • Storenet: Retail Radio SystemStorenet: Retail Radio System
  • About
    • Why Choose M.R.S.?
    • Our History
  • Support
  • Resources
    • Case studies
    • Company News
    • Download PDF Brochure
    • Training Videos
    • FAQs
  • How To Buy
  • Contact
  • Customer application
CUSTOMER LOGIN
StoreNet NiteNet

FAQs


Got a query? We’ve compiled answers to some of our most frequently asked questions below.

If you can’t find the information you need, please don’t hesitate to get in touch - our expert team is always happy to help.

 

 

What services does M.R.S. Communications provide?

What services does M.R.S. Communications provide?

We can provide you with all the equipment and infrastructure you need for a fully-functioning, reliable radio communications system. Whether you require two-way radio hire over a short period or a specialist radio system designed to work for your organisation in the long term, we can help. In addition to our reliable radios and robust networks, we also provide a range of supporting technology from command and control software to body worn cameras and repeaters.

Who do you work with?

Who do you work with?

Our core customer base is with Business Improvement Districts and Business Crime Reduction Partnerships to help keep their businesses, employees, customers, residents and communities safe. Our StoreNet and NiteNet systems are used across towns, retail centres, high streets, car parks, hospitals, university campuses, and many other locations. We support thousands of radio users in more than 150 towns and cities across the UK.

Other sectors we also work with include:

  • Aviation
  • Construction
  • Education
  • Healthcare
  • Hospitality & Retail
  • Local Authorities
  • Security
  • Transport & Logistics
Is digital radio or push-to-talk over cellular (PoC) better?

Is digital radio or push-to-talk over cellular (PoC) better?

It entirely depends on your organisation’s objectives and existing set-up. While PoC typically provides nationwide coverage and easy scalability, digital is renowned for its reliability and low-latency. In this blog, we compare the two technologies across vital factors, including coverage, reliability, security and interoperability. If you’re not sure which solution is right for you, our team would be happy to advise and tailor a solution to your specific requirements.

How does M.R.S. differ from other radio hire providers?

How does M.R.S. differ from other radio hire providers?

The ongoing customer support we provide alongside our robust radios and networks is unrivalled. At M.R.S., we aim to provide all the tools, training and support you need to make sure you’re getting the most from your radio system. This starts with a detailed on-site assessment and thorough onboarding process, and stems throughout our working relationship with always-on support from your dedicated account manager. Learn more about why organisations choose M.R.S. here.

How much do your radio systems cost?

How much do your radio systems cost?

Cost will depend on the solution itself and the equipment you require. However, we aim to provide affordable and reliable radio security solutions that suit your budget and payment schedules. We offer hire as well as purchase options, which ensure you benefit from our ongoing value-added support and training for a fixed, regular sum. Get in touch with our team to discuss packages and pricing that works for you.

What are your minimum terms for two-way radio hire?

What are your minimum terms for two-way radio hire?

We can provide short-term two-way radio hire, whether it’s for a few days or a few weeks. Simply contact us to discuss your requirements and we’ll help build a solution around you, for as long as you need it.

Do I need training to use your radio systems?

Do I need training to use your radio systems?

Our radio solutions are designed to be simple and intuitive, so teams can quickly and easily get to grips with operation. However, to ensure all users feel confident using the technology and get the most from their solution, we provide comprehensive onboarding and training, as well as a dedicated account manager, so you’ll always have a point of contact for any questions or issues. You can also access short, user-friendly training videos on our website.

How long does deployment take?

How long does deployment take?

It depends on your existing set-up, the type of network, and the size and scale of the solution. However, we aim to get you up and running quickly. We aim to come out to you as soon as possible after receiving the go-ahead to scope out your site, confirm requirements, and get the necessary installation and onboarding underway. After meeting with you and discussing internally with our engineering team, we develop a tailored project plan that aligns with your preferred time frame. Our goal is not to work to a one-size-fits-all deadline, but to meet the deadlines that work best for you.

Can I add more users or sites to my package later?

Can I add more users or sites to my package later?

Absolutely. We know your organisation will naturally grow and change overtime, so we aim to provide scalable solutions that can adapt with you and meet your changing requirements. While cellular solutions are more easily scalable, we can also scale digital solutions with additional repeaters and infrastructure.

If I encounter a problem with my radios or system, how quickly can I expect a response from M.R.S.?

If I encounter a problem with my radios or system, how quickly can I expect a response from M.R.S.?

We aim to provide fast response times, and are just the other end of the phone for anything you might need, whether you’re experiencing a fault or simply have a quick question. If you have any queries or issues outside of normal 9am - 5pm office hours, contact our office and we will return your call by the next working day.

Can I see some testimonials from your existing customers?

Can I see some testimonials from your existing customers?

Of course! Take a look at some of our case studies and customer feedback here.

 

Still need a hand?


If you can’t find the answer to your question here, please don’t hesitate to get in touch with our team via our contact form. We aim to come back to you within the same day during normal Monday to Friday business hours (9am - 5pm).

 

new footer

footer logo

M.R.S. COMMUNICATIONS LIMITED

Company number 01393536

Registered office address:
Imperial Court, Viaduct Road Gwaelod Y Garth,
Cardiff, Glam, CF15 9JN

Tel: 029 2081 0810

enquiries@mrscomms.co.uk

Privacy Policy

  • HOME
  • ABOUT
  • SUPPORT
  • OUR SERVICES
  • RESOURCES
  • CONTACT
motorola logo
motorola logo
Web Designer Cardiff Web Designer Cardiff